Refund policy

Returns, Damages & Refunds

At Pasadena Sole, we take great care in presenting and shipping each item. Because of the limited and often one-of-a-kind nature of vintage inventory, damaged items may be eligible for repair, replacement, or refund depending on the specific item and available availability.

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be returned in the same condition in which it was received: unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase. A 10% restocking fee will apply.

To request a return, please contact us at pasadenasole@gmail.com. If your return is approved, we will provide instructions for sending the item back. Returns sent without prior authorization will not be accepted.

Damages and Order Issues
Please inspect your order upon arrival. If your item arrives damaged, is defective, or you receive the wrong item, contact us promptly so we can review the issue and determine the best resolution.

Exchanges
Because our inventory is limited, the best way to secure another item is to return the original item and place a new order once your return has been approved.

Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and it has not appeared, please contact us at pasadenasole@gmail.com.

For all return-related questions, please contact pasadenasole@gmail.com.

There is one small fix needed: “available availability” should be changed to available stock. Here’s that corrected sentence by itself:

“Because of the limited and often one-of-a-kind nature of vintage inventory, damaged items may be eligible for repair, replacement, or refund depending on the specific item and available stock.”